ics Australia Privacy Policy describes how we manage personal information.  ics needs to collect and retain customer information to deliver our services, and provide a high standard of service information to our customers.

Why do we collect personal information?

We need to collect and store customer information to deliver our services.  ics Customers and potential customers provide information when requesting company and course information, and during enquiry, enrolment, assessment and evaluation. This information often contains individual name and contact details, and may contain information on attendance, progress or comment on ics  programs. We do not collect information of a ‘sensitive’ nature – i.e. race, religion, health or other personal details.

How do we collect personal information?

ics customers and prospective customers are asked to complete forms. Each form contains a privacy statement explaining the use of the information. ics database information is often used for “information” mailings to clients, and for completion of performance evaluation. This database information is not provided to third parties.

How do we use this information?

Information collected is used within ics to accurately identify course participants and record their progress. It is used to complete course processing and to print certificates. Results and attendance information are reported back to education institutions or training representatives. Personal contact information, other than participants name, is not included. Performance results used for marketing purposes will be de-identified.

How do we store this information?

Personal information is kept in electronic and paper based storage on ics premises. Records are destroyed when no longer relevant.

Contact via the Internet

When you visit our website, we and/or our contractors collect general information about your visit that may include your server address, date and time of your visit and the information you accessed. This is used in an anonymous, aggregated form to assist us in management of our website. We do not collect or use ‘cookies’.

How to check your personal information?

If you would like to review your information held by ics, contact your local ics Training Centre. We will respond to your request as soon as possible after confirming your entitlement to access, and then release the information requested. We will change any incorrect personal information.

Further information

Contact your local ics Training Centre,
or contact ics Australia, at PO Box 3235, Birkdale, QLD 4159.